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FAQ
Below is a list of current issues being experienced by different users, and their current status.
Not everyone is going to be impacted by everything on this list. If you are not experiencing something on this list, please don’t panic! You should not expect the issue to start occurring for you, but we’d like you to be aware of what issues are being worked on, and how that impacts any fixes for the issues you are experiencing.
Updated as of Monday, Nov 28 US
Resolved
Time showing in UTC: resolved
Reminders not saving: resolved
Updates to recurring appointments persisting: resolved
Archived appointments showing on matters: resolved
Sharing errors (“You are not the owner of this calendar”): resolved
Duplicate calendar entries: resolved
Archived appointments showing in timesheet suggestions: resolved
Hotfix deployed - resolved pending further issues
Syncing issues: these include never-ending syncs, one or two calendars within a firm not syncing when the rest do, calendars not staying synced after being added to Actionstep, etc. We have deployed a fix that we are optimistic will address and resolve these syncing issues. If you are experiencing issues with syncing, please remove your Outlook calendar and re-add it.
Matter data associations: We have a fix via a script to re-associate matter data. If your appointments do not have their matter data associated correctly, please submit a support ticket here.
In Progress
In Investigation
Modern Auth API error message: investigation currently in progress
Delete calendar button missing: investigation currently in progress