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FAQ
Overview
In this article, we'll review common issues and questions related to Actionstep's Office Online integration
Common issues
Redirect Blocked
Depending on your browser, this may look similar to a pop-up being blocked. The Office tab will appear but you may see the redirect block icon appear in your URL bar. To resolve this simply select to allow redirects from Actionstep
User not logged into their Office 365 Account
Any user looking to edit using Office online must be able to sign into an Office 365 account. If you are not signed in prior to opening the document, you will be prompted to when the browser redirects to Office 365.
FAQ
Q: Why does it take so long to open? / It is loading but never opening
The document can sometimes take some time to open. Allow for 10 seconds on a normal internet connection.
Also, one or both of the issues listed under “Common Issues” (above) might be causing the document to not load correctly.
Try refreshing the tab or closing the tab completely and attempting to open the document again.
Q: What if I want to change the Office 365 account I use to edit documents with?
You will need to sign out of the Office 365 account you have used to log in. To do this, open an Office Online product such as Word Online or Outlook Online. Click on the menu button in the top left of the screen and click on Office 365.
On the resulting screen, click on the icon in the top right of the screen that represents the user who is currently logged in, then choose Sign out.
You will be prompted to log back in again when you next go to open a new document with Office Online (see “Opening a document in Office Online for the first time” above).