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FAQ
In this article, we will cover how you can change your Actionstpe subscription from monthly to annual and answer some of the most commonly asked questions regarding Actionstep's Annual Billing option.
Q: When will annual billing become available?
A: Now. The Annual subscription option will be available to Actionstep users once they have had their system upgraded to the new Actionstep Admin screen. This upgrade was applied to all users between 1 August and 14 September 2019
Q: How can I change to annual billing?
A: You will be able to select annual billing from the already existing 'Subscription Settings' page.
See the video above, or go to Admin > Your Subscription then click on the 'See details when switched to annual billing' link.
Q: If I change to annual billing, when and how much will I need to pay?
A: You will be charged for the number of users currently within your system, for a 12 month period, in one lump sum.
Example: let's say you have 3 users on the Practice Pro plan. At the point of switching to annual billing, you would be charged for 3204 USD (3 users x 12 months x 89 USD charge), which would cover you for the next 12 months. If you were to pay on a monthly basis, the charge would be 3564 USD for the same period.
Q: What happens if I want to add more users throughout the year?
A: Users added throughout the year are charged a prorated lump sum, based on which point of the year they are being added into the system.
Example: let's say you add another user on the Practice Pro plan 6 months into the year. They would be charged for half of the annual subscription, which works out to be 534 USD (1 user x 6 months x 89 USD charge).
Q: What happens if users leave throughout the year?
A: The annual billing option works off a 'seats' model, which means you can add or remove users freely within the number of seats you originally purchased for those 12 months. For example, if you needed to replace one of your users because one of your staff left, you would simply need to remove the original user first before adding the new user and there would be no additional charge.
Note: You will not be refunded for any vacant seats if users are removed and not replaced.
Q: What happens at the end of those 12 months?
A: If no action is taken, the annual subscription will automatically renew, charging an amount based on the number of users within the system at the time of renewal. You will have 21 days prior to the renewal date to revert back to monthly billing, if you so desire.