ActionStep Alias |
A setting inside ActionStep linking email addresses to user mailboxes. You can add and remove ActionStep mailboxes from the Alias as required. When an email comes into ActionStep addressed to the Alias ActionStep will place a copy of that message in each ActionStep mailbox that is currently linked to the Alias. |
ActionStep Mailbox |
A mailbox inside ActionStep linked to all contacts which have logins. |
Catch-all Mailbox |
A server mailbox that has been set to receive all mail not addressed to any of the other server mailboxes. |
DNS |
"Domain Name System". It resolves human-readable Internet addresses (e.g. www.abc.com) into numeric IP addresses. It also contains settings for you domain that govern email routing and spam filtering. |
Domain |
The Internet name your company uses for email and website. |
External Mailbox |
Same as Server Mailbox |
Gmail |
A Cloud-based mail service offered by Google. You can host your own domain on Gmail and manage the whole system through a browser. |
IMAP |
"Internet Message Access Protocol": the successor to POP with a few more features. |
Mail Client |
The program running on your PC that manages you mail (e.g. Outlook). Cloud-based email systems like Gmail run the mail client inside a browser. |
Mail Server |
A computer running programs to handle the delivery and receipt of email messages. Sometimes the same computer (server) runs both programs and other times you will have one server running the delivery program and another one running the receiving program. |
Microsoft Exchange |
A Microsoft product that handles mail, calendars, and contacts for an group of users usually installed on server in your office. Microsoft Exchange does not permit Catch-All mailboxes. However since ActionStep provides most of this functionality you may not need Exchange after moving to ActionStep, |
MX Record |
An instruction in your domain setup that holds the Internet address of your Mail Server that receives email for your domain. |
PC |
"Personal computer": the computer you would use on a daily basis. This could be a notebook, laptop, or desktop typically running a Microsoft Windows or an Apple operating system |
POP |
"Post-office Protocol" one of the agreed-upon standards used by PC programs to download email from Mail Servers |
Server |
Simply a computer that runs without much user intervention. They are normally a bit more powerful than desktop or laptop computers.. |
Server Mailbox |
A mailbox on a mail server outside of ActionStep. |
SMTP |
"Simple Mail Transfer Protocol.": the agreed-upon standard used by computer programs to send email. |
SPF |
"Sender Policy Framework": an email validation system designed to prevent email spam by detecting email spoofing |
Wildcard Mailbox |
Another term for Catch-All Mailbox (see above) |