Email Terminology

ActionStep Alias	A setting inside ActionStep linking email addresses to user mailboxes. You can add and remove ActionStep mailboxes from the Alias as required. When an email comes into ActionStep addressed to the Alias ActionStep will place a copy of that message in each ActionStep mailbox that is currently linked to the Alias. If a user wants to receive email to their own mailbox inside ActionStep then the Administrator needs to setup an Alias for that user. For groups you could establish Aliases like "Sales", "Support", "Accounts".
ActionStep Mailbox	A mailbox inside ActionStep linked to all contacts which have logins.
Catch-all Mailbox	A server mailbox that has been set to receive all mail not addressed to any of the other server mailboxes. For example let's say you currently have the following server mailboxes: [e-mail] [e-mail] [e-mail] (set as the catch-all mailbox) Mail addressed to [e-mail], [e-mail], or [e-mail] would go into their respective mailboxes, but mail addressed to [e-mail] , [e-mail], [e-mail], etc., would go into [e-mail] because it is set as the catch-all mailbox.
DNS	"Domain Name System". It resolves human-readable Internet addresses (e.g. www.abc.com) into numeric IP addresses. It also contains settings for you domain that govern email routing and spam filtering.
Domain	The Internet name your company uses for email and website. For example if your email address is [e-mail] and your website is www.abc.com then your domain is "abc.com".
External Mailbox	Same as Server Mailbox
Gmail	A Cloud-based mail service offered by Google. You can host your own domain on Gmail and manage the whole system through a browser.
IMAP	"Internet Message Access Protocol": the successor to POP with a few more features.
Mail Client	The program running on your PC that manages you mail (e.g. Outlook). Cloud-based email systems like Gmail run the mail client inside a browser.
Mail Server	A computer running programs to handle the delivery and receipt of email messages. Sometimes the same computer (server) runs both programs and other times you will have one server running the delivery program and another one running the receiving program.
Microsoft Exchange	A Microsoft product that handles mail, calendars, and contacts for an group of users usually installed on server in your office. Microsoft Exchange does not permit Catch-All mailboxes. However since ActionStep provides most of this functionality you may not need Exchange after moving to ActionStep,
MX Record	An instruction in your domain setup that holds the Internet address of your Mail Server that receives email for your domain. When someone sends and email message to you their mail program will lookup your MX record to see where it should send it to.
PC	"Personal computer": the computer you would use on a daily basis. This could be a notebook, laptop, or desktop typically running a Microsoft Windows or an Apple operating system
POP	"Post-office Protocol" one of the agreed-upon standards used by PC programs to download email from Mail Servers
Server	Simply a computer that runs without much user intervention. They are normally a bit more powerful than desktop or laptop computers..
Server Mailbox	A mailbox on a mail server outside of ActionStep.
SMTP	"Simple Mail Transfer Protocol.": the agreed-upon standard used by computer programs to send email.
SPF	"Sender Policy Framework": an email validation system designed to prevent email spam by detecting email spoofing
Wildcard Mailbox	Another term for Catch-All Mailbox (see above)