Overview

If you are using a Wildcard/Catch-All mailbox to allow your users to send emails out of Actionstep from a personalized email address, or to receive emails into their personal Actionstep inboxes, then you will want to set up Email Aliases for them.

Setting up Aliases

Go to:

Admin > Email > Email Aliases > New Alias

Using the Alias

After you set up an alias for a user, that user will be able to select that address to send emails from in the 'from' drop-down box.

Any emails sent to this address will also be associated with the user and appear in the user's personal Actionstep mailbox.

An alias address will not work if it is already the address of a valid mailbox outside of Actionstep. Emails sent to this address will go to the valid mailbox first before being directed to any aliases with the same address.

Email Aliases and Default 'From' Addresses

Note: Navigation has changed since the video. Concepts still apply.