Why am I unable to assign draft emails using the Outlook Add-in for Office 365?

We have identified an issue affecting some customers when assigning emails to Actionstep via the Outlook O365 Business Add-in. Some users may have been met with an ‘Assign When Folder Updates’ prompt and then subsequently have noticed the email has not assigned.  

Due to the unpredictability of this issue, we have disabled the feature that allows draft (outgoing) emails to be assigned via the Outlook O365 Add-in. Please note that all users will still be able to assign sent emails to Actionstep using the Outlook Add-in.   

We are working closely with customers that are experiencing this issue and we appreciate your patience while we are working to resolve this.  

We apologize for any inconvenience you experience during this time. If you have any further questions, please do not hesitate to reach out to us via the Chat bubble in your Actionstep system.