From 9 November 2021 (NZT), our Support Chat box will be removed, making way for a much better platform for resolving support queries and updating our customers on product improvements.
Our new Support Platform will allow us to diagnose and prioritize issues more accurately, respond to and resolve issues faster, track and report on tickets easily and provide greater visibility for customers. It will also make it easier for you to find resources that help answer regular queries immediately without needing intervention from Support.
NOTE: If you had any conversations open with us already, they will either be resolved before the new platform goes live or seamlessly migrated to our new platform – either way, you won’t need to do anything to notify us about your existing conversations.
Introducing our Help & Resources Menu
From 9 November 2021, you will see a new Help & Resources Menu in Actionstep as per the screenshot below. This menu will allow you to submit a ticket or access our Help Center and other resources. We will also be introducing new items to this menu over time, based on your feedback.
Clicking on the ‘Contact Support’ option will take you to a form to submit a support ticket. Alternatively, you can email firstname.lastname@example.org and a ticket will automatically be created for you.
If you have 2 minutes to spare and have some thoughts to share on your preferred methods of communicating with Support, please click on the survey link below.
As always, our focus is on delivering the best Support possible to our customers. These improvements are based on feedback from customers and in keeping with best practices in the industry. We expect them to significantly improve our overall customer experiences with Support and we appreciate your patience as we transition.